Return policy
Our goal is for every customer to be totally satisfied with their purchase. While we don't accept returns, we want you and your recipient to be satisfied. Please contact us if you need to change your order prior to shipping or if the order arrived damaged.
When will my gift ship?
We will work quickly to ship your order as soon as possible. All of our gift boxes are individually assembled and fulfilled within 1-3 business days. Delivery times vary depending on your location.
Can I track my Order?
Once your order has shipped, you will receive an email with tracking information. Delivery times vary depending on your location.
Can I ship to multiple addresses in one order?
Yes, when you proceed to checkout, click on the ship to different addresses prompt, then click on the set to multiple address button to import or input your addresses.
Do you ship Internationally?
We currently only ship in the United States.
My box is a gift, will it include a receipt or pricing?
We never include any receipts or packing slips with pricing inside our packaging.
Do the gift boxes come with a note?
Yes, all of our Ciolo gift boxes include a hand-written note. You provide us with your personalized message and we will include it in the box. If you choose to not include a note we will honor your wishes.
What will my gift box look like?
All gifts ship in a black or white box with a ribbon and a personalized message for a beautiful presentation.
We may wrap fragile items in bubble wrap to protect them from breaking during transit.
We make every effort to ensure our boxes are packed with care. If an unexpected circumstance occurs and something is broken, please contact us.
What happens if an item is unavailable at shipping time?
In a rare circumstance that an item is not available, we will replace the items with a similar product of equal or greater value.